Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, send the merchandise to the following address along with a copy of your invoice (or other proof of purchase):
Paw & Order Returns
594 Creek Rd
Bulger, PA 15019
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 weeks.
If you haven’t received a refund yet, please contact us at shop@pawandorder.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@pawandorder.com and send your item to: Paw & Order Returns, 594 Creek Rd, Bulger, PA 15019.
To return your product, mail your product to:
Paw & Order Returns
594 Creek Rd
Bulger, PA 15019
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at shop@pawandorder.com for questions related to refunds and returns.
Paw & Order Dog Training® is a registered trademark of Paw & Order, LLC. All brand or product names are or may be trademarks of, and are used to identify products and services of, their respective owners.
Paw & Order Dog Training® offers professional dog training in Western PA, Southwest FL (Ft. Myers/Cape Coral/Naples area), Twin Cities, MN (Minneapolis/Saint Paul area) Upstate SC (Greenville), Houston/Galveston, TX. Each Paw & Order location in independently owned and operated.
You don’t have to accept your dog’s bad behaviors. You can fix them, and our dog trainers can help! We will investigate and solve your dog’s behavior problems!
